Domestic & Overseas Telemedicine Consultation
One-click access to world-class medical experts. Pre-travel assessment, secure overseas treatment and seamless post-return rehabilitation.
Service Introduction
Leveraging its deep-rooted membership in the Mayo Clinic Care Network and a global network of nearly a thousand top-tier medical partnerships, Heyou Pinnacle Medical Center breaks down geographical barriers to offer our exclusive "Expert and Hospital Designation Service." Whether you require the intervention of overseas authoritative specialists or have a clear destination for medical treatment abroad, our green channel enables precise referral to your desired international top-tier hospitals and experts, providing one-stop cross-border medical support encompassing written medical record transmission, remote video consultations, and offline medical assistance.
Through our membership in the Mayo Clinic Care Network and partnerships with premier institutions worldwide, our International Referral Service opens a seamless pathway to
global healthcare.
Service Introduction
Leveraging its deep-rooted membership in the Mayo Clinic Care Network and a global network of nearly a thousand top-tier medical partnerships, Heyou Pinnacle Medical Center breaks down geographical barriers to offer our exclusive "Expert and Hospital Designation Service." Whether you require the intervention of overseas authoritative specialists or have a clear destination for medical treatment abroad, our green channel enables precise referral to your desired international top-tier hospitals and experts, providing one-stop cross-border medical support encompassing written medical record transmission, remote video consultations, and offline medical assistance.
Through our membership in the Mayo Clinic Care Network and partnerships with premier institutions worldwide, our International Referral Service opens a seamless pathway to
global healthcare.
Three-Stage, End-to-End Support
From initial assessment and overseas treatment to post-treatment recovery at home, Heyou Pinnacle Medical Center builds a complete cross-border medical loop, ensuring every step is professional, reassuring, and secure.
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Pre-ConsultationPrecise Preparation and Professional Coordination
Our professional medical team will deeply organize and accurately translate your medical records, match you with the most suitable international authoritative experts based on your condition, and pre-test equipment to ensure a smooth and uninterrupted connection.
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During ConsultationZero Time-Difference Communication and In-depth Interaction
Professional medical interpreters provide real-time bilingual interpretation, with the domestic attending physician participating simultaneously to assist, breaking down language barriers and ensuring your core questions are efficiently answered within the limited time.
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Post-ConsultationAuthoritative Report Interpretation and Plan Implementation
We provide in-depth interpretation of the international expert's medical opinion, assist in seamlessly integrating top international advice with domestic clinical practice, develop the most suitable localized plan for you, and offer long-term health follow-up.
Remote Consultation Process
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Document Translation and Standardized Organization
Professional Medical Translation: Complete medical summaries, progress notes, pathology reports, and genetic testing reports are translated into the target language (e.g., English) by professional medical translators, ensuring precise correspondence of medical terminology and eliminating language barriers.
Clarify Consultation Needs: Prepare a clear list of questions outlining the client's most critical diagnostic inquiries, treatment options, or opportunities for new drug clinical trials.
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Appointment Scheduling
Institutional Coordination and Scheduling: Send the compiled materials to the overseas hospital through partner international medical platforms or hospital international departments. The overseas hospital's international department will review the completeness of the materials and coordinate to match relevant authoritative experts to determine the consultation time.
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Cross-Time Zone Video Consultation Implementation
Bilingual Simultaneous Interpretation Support: Professional medical interpreters are provided to ensure zero-error communication between Chinese and foreign doctors and the client.
In-depth Case Review: The foreign expert will re-review all original imaging and pathology data, combined with a video physical examination, and engage in thorough interaction with the domestic attending physician and the client to assess the rationality of the current plan.
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Obtaining International Expert Opinions and Plan Implementation
Second Medical Opinion Report: The foreign expert will issue a detailed written report in English. The content typically includes a review of the existing diagnosis, recommendations on whether to adjust the treatment strategy (e.g., surgery, radiotherapy, medication), and an assessment of the suitability of new drugs or clinical trials.
Result Interpretation and Implementation: The domestic attending physician will interpret the report content in detail to the client based on the foreign expert's opinion and adjust the local specific treatment execution plan accordingly.
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Appointment Method
You can make an appointment by phone or through the Pinnacle Assistant.
For first-time visits, you can follow the "HeYou Health" WeChat service account, fill in the relevant information, and make an appointment online.
Service Hotline
- 400-0662-111 Service Hours: 08.00-17.30
- 18566836029 Service Hours: 24 Hours
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Representative Cases
