Guide for Domestic Patients

We offer full-process one-stop medical services covering pre-hospital preparation to post-discharge follow-up for a worry-free visit.

We have created a full-process, one-stop medical service for you, from pre-admission preparation to post-discharge follow-up, making your visit more convenient and reassuring.

Pre-Consultation Preparation Stage

Initial Consultation & Needs Assessment

Initial Consultation & Needs Assessment

We gather your medical history, previous reports, and primary concerns for an initial evaluation. Our multilingual online platform allows communication before your arrival.

We gather your medical history, previous reports, and primary concerns for an initial evaluation. Our multilingual online platform allows communication before your arrival.
Customized Treatment Plan & Cost Estimation

Customized Treatment Plan & Cost Estimation

Our specialists develop a personalized care plan. A clear, transparent cost estimate will be provided, with assistance for payment methods including direct billing with international insurance and self-pay.

Our specialists develop a personalized care plan. A clear, transparent cost estimate will be provided, with assistance for payment methods including direct billing with international insurance and self-pay.
Medical Record Organization & Guidance

Medical Record Organization & Guidance

We guide you in preparing medical records that meet international standards. Professional translation services ensure all documents are accurately converted into Chinese to avoid misunderstandings caused by terminology differences.

We guide you in preparing medical records that meet international standards. Professional translation services ensure all documents are accurately converted into Chinese to avoid misunderstandings caused by terminology differences.
Administrative & Logistical Support

Administrative & Logistical Support
- Visa Assistance: We issue official invitation le tters for patients requiring long-term treatment to help with medical visa applications.
- Appointment Confirmation: Before your arrival, we confirm your schedule with specialists, prepare a detailed itinerary, and share it with you and your family.
- Visa Assistance: We issue official invitation le tters for patients requiring long-term treatment to help with medical visa applications.
- Appointment Confirmation: Before your arrival, we confirm your schedule with specialists, prepare a detailed itinerary, and share it with you and your family.

In-Hospital Treatment Stage

Dedicated Reception & Full-Time Accompaniment

Dedicated Reception & Full-Time Accompaniment
- Green Channel: We provide expedited access for examinations and payments to minimize waiting time.
- Multidisciplinary Team (MDT): For complex conditions, we initiate MDT discussions, bringing together experts from various fields to develop the optimal treatment plan.
Efficient Treatment Process

Efficient Treatment Process
- Green Channel: We provide expedited access for examinations and payments to minimize waiting time.
- Multidisciplinary Team (MDT): For complex conditions, we initiate MDT discussions, bringing together experts from various fields to develop the optimal treatment plan.
Environment & Personalized Services

Environment & Personalized Services
- Green Channel: We provide expedited access for examinations and payments to minimize waiting time.
- Multidisciplinary Team (MDT): For complex conditions, we initiate MDT discussions, bringing together experts from various fields to develop the optimal treatment plan.
Payment & Settlement Support

Payment & Settlement Support
- Multidisciplinary Team (MDT): For complex conditions, we initiate MDT discussions, bringing together experts from various fields to develop the optimal treatment plan.

Post-Treatment Follow-Up Stage

Medical Documents Handover

Medical Documents Handover

We assist in organizing test reports, treatment records, and discharge documents, and explain any requirements for follow-up visits or additional materials as needed.
Follow-up & Care Plan Communication

Follow-up & Care Plan Communication

We schedule post-discharge follow-ups based on your doctor's recommendations, helping you understand treatment discussions, medication instructions, re-examination plans, and health management advice.
Dedicated Care Team Support

Dedicated Care Team Support

If you have any questions or need further assistance after your visit, please continue to contact our customer service team, who will provide timely support.