International Patient Guide

We provide full-process, one-stop medical services from pre-consultation preparation to post-treatment follow-up, delivering a hassle-free and reassuring medical experience for international patients.

We have created a full-process, one-stop medical service for you, from pre-admission preparation to post-discharge follow-up, making your medical journey more convenient and reassuring.

Pre-Admission Stage

院前准备阶段

Initial Consultation & Needs Assessment

Initial Consultation & Needs Assessment

We gather your medical history, previous reports, and primary concerns for an initial evaluation. Our multilingual online platform allows communication before your arrival.

We gather your medical history, previous reports, and primary concerns for an initial evaluation. Our multilingual online platform allows communication before your arrival.
Customized Treatment Plan & Cost Estimation

Customized Treatment Plan & Cost Estimation

Our specialists develop a personalized care plan. A clear, transparent cost estimate will be provided, with assistance for payment methods including direct billing with international insurance and self-pay.

Our specialists develop a personalized care plan. A clear, transparent cost estimate will be provided, with assistance for payment methods including direct billing with international insurance and self-pay.
Medical Record Organization & Guidance

Medical Record Organization & Guidance

We guide you in preparing medical records that meet international standards. Professional translation services ensure all documents are accurately converted into Chinese to avoid misunderstandings caused by terminology differences.

We guide you in preparing medical records that meet international standards. Professional translation services ensure all documents are accurately converted into Chinese to avoid misunderstandings caused by terminology differences.
Administrative & Logistical Support

Administrative & Logistical Support
- Visa Assistance: We issue official invitation le tters for patients requiring long-term treatment to help with medical visa applications.
- Appointment Confirmation: Before your arrival, we confirm your schedule with specialists, prepare a detailed itinerary, and share it with you and your family.
- Visa Assistance: We issue official invitation le tters for patients requiring long-term treatment to help with medical visa applications.
- Appointment Confirmation: Before your arrival, we confirm your schedule with specialists, prepare a detailed itinerary, and share it with you and your family.

In-Hospital Treatment Stage

院中诊疗阶段

Dedicated Reception & Full-Time Accompaniment

Dedicated Reception & Full-Time Accompaniment
- Green Channel: We provide expedited access for examinations and payments to minimize waiting time.
- Multidisciplinary Team (MDT): For complex conditions, we initiate an MDT consultation, bringing together experts from multiple specialties to develop the optimal treatment plan.
Efficient Treatment Process

Efficient Treatment Process
- Green Channel: We provide expedited access for examinations and payments to minimize waiting time.
- Multidisciplinary Team (MDT): For complex conditions, we initiate an MDT consultation, bringing together experts from multiple specialties to develop the optimal treatment plan.
Environment & Personalized Services

Environment & Personalized Services
- Green Channel: We provide expedited access for examinations and payments to minimize waiting time.
- Multidisciplinary Team (MDT): For complex conditions, we initiate an MDT consultation, bringing together experts from multiple specialties to develop the optimal treatment plan.
Payment & Settlement Support

Payment & Settlement Support
- Multidisciplinary Team (MDT): For complex conditions, we initiate an MDT consultation, bringing together experts from multiple specialties to develop the optimal treatment plan.

Post-visit Follow-up

院后随访阶段

Medical Documents Handover

Medical Documents Handover

We assist in organizing examination reports, treatment records, and discharge documents, and explain any requirements for follow-up visits or additional documentation as needed.
Follow-up & Care Plan Communication

Follow-up & Care Plan Communication

We schedule post-discharge follow-ups based on the physician's recommendations, helping you understand treatment discussions, medication instructions, re-examination plans, and health management advice.
Dedicated Care Team Support

Dedicated Care Team Support

If you have any questions or require further assistance after discharge, you may continue to contact our customer service team, who will provide timely responses.