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FAQ

With professional assessment equipment and multidisciplinary teamwork, we help restore physical functions with visible and measurable health progress.

  • How do I park upon arrival at the hospital?

    Please enter the P2 parking lot and park your vehicle on Level B1. After parking, take the elevator directly to the treatment area.

  • The doctor issued me an admission certificate, but the admission date is not today. Will someone arrange my hospitalization itinerary?

    If you receive an admission certificate from the doctor, please hand it over to the nearest customer service specialist. Upon receiving the admission certificate, the customer service specialist will arrange a room reservation for you and will contact you by phone one day before your admission date to discuss admission preparations, required documents, directions, and deposit details in detail. On the day of admission, after you arrive at the inpatient department, a nurse will guide you to your room, and then a cashier will enter the room to complete the check-in procedures and collect the deposit.

  • I have difficulty walking. Will someone help me upon arrival at the hospital?

    You can inform us of this need by contacting us (or during the appointment or appointment reminder process). We will prepare a wheelchair for you in advance and arrange for staff to provide assistance.

  • How do I make an appointment for an outpatient visit?

    You can make a self-service appointment via WeChat or by phone. Follow the "Heyou Health" WeChat service account, fill in your information to create a personal file, and select "Heyou Pinnacle Medical Center" under "Select Campus" to complete the appointment online.

    Additionally, you can make an appointment by calling: 0757-28682169 (Service hours: 8:00-17:30), 400-0662-111 (Service hours: 8:00-21:00).


  • I am feeling unwell but do not know which doctor to see.

    It is recommended to call the consultation hotline, describe your symptoms and specific needs to the customer service specialist, and we will recommend a suitable doctor based on your condition.

  • I want to book an appointment with a specific doctor, but that doctor is not listed on the WeChat service account. What should I do?

    It is recommended to call the consultation hotline and inform the customer service specialist of the doctor you wish to see, the issue you need to address, and your preferred appointment date and time. The customer service specialist will contact the doctor on your behalf to arrange the consultation.

  • Will someone guide me on how to seek medical treatment after making an appointment?

    One day before the outpatient visit, the customer service specialist will call you to discuss details such as the appointment time, pre-visit preparations, required documents, and directions. If the call is not answered, the customer service specialist will send an appointment reminder SMS to your reserved mobile phone number.

  • Will someone greet me upon arrival at the hospital?

    The customer service specialist will arrange a meeting point with first-time visitors, typically choosing convenient locations such as the lobby front desk or elevator entrances, to ensure guests receive timely guidance upon entering the hospital.
    When you step into the hospital parking lot or lobby, hospital staff will proactively approach you to inquire about your needs and guide you to the appropriate treatment area. If you have any questions within the hospital, you may consult any nearby staff member at any time. Whether they are doctors, nurses, technicians, customer service representatives, or support staff, they will all warmly provide you with guidance.